Frequently asked questions
Quotations, delivery, customs and payment
Answers to the questions our clients in Benin, Togo, Ivory Coast, Senegal, Cameroon, Gabon, Congo, Ghana and Nigeria ask most often.
- How do I get a price? Prices are not displayed.
- Every piece is quoted individually, because the final price depends on size, finishes, quantity and delivery country. Fill in the quotation form or message us on WhatsApp: you get a priced answer within 24 hours.
- Which countries do you deliver to?
- We deliver to Benin, Togo, Ivory Coast, Senegal, Cameroon, Gabon, Congo, Ghana and Nigeria. Other destinations are possible on request.
- What are the delivery lead times?
- Usually 4 to 8 weeks depending on the piece, the shipping mode (sea or air) and the country. Exact lead times appear on your quotation before you order.
- Are freight and customs included?
- Yes. Our quotations include international freight, customs formalities and delivery to your address, so there are no surprises on arrival.
- How does payment work?
- A deposit is paid at order, the balance before shipping. We accept bank transfers and the mobile payment methods common in the region. No payment is taken on the website.
- Can I order a piece that is not on the site?
- Yes. Send us a photo of the piece through the contact form: we source it from our workshops and send you a quotation within 24 hours.
- Do you work with hotels, restaurants and developers?
- Yes. We furnish hotels, restaurants, offices and property programmes, with matching series, volume pricing and phased delivery schedules.
- Do you offer decoration guidance?
- Yes. From your photos and floor plans, an advisor builds a complete scheme: furniture, lighting, rugs and coordinated accessories.